FAQ's

1. Q: Do you offer customized cakes?A: Absolutely! We specialize in creating customized cakes tailored to your preferences. From unique designs to personalized flavors, we'll bring your cake vision to life.

2. Q: How can I place an order for a customized cake? A: Placing an order is easy! Simply visit our website or give us a call or message us on our Facebook page to discuss your requirements. We'll guide you through the process, from selecting the cake design and flavor to providing any specific details you'd like to include.

3. Q: How far in advance should I order a customized cake? A: We recommend placing your order at least 7-14 days in advance. This ensures that we have sufficient time to design and create your cake with the utmost care and attention to detail.

4. Q: Can I order cake-in-a-tub or other individual treats? A: Certainly! Our cake-in-a-tub, along with other individual treats like cookies and brownies, are available for order. They are perfect for personal indulgence or as delightful gifts for friends and loved ones.

5. Q: Are your cakes and treats freshly baked? A: Absolutely! We take pride in using the finest ingredients and baking everything fresh to order. Our commitment is to deliver the highest quality and freshest products to satisfy your taste buds.

6. Q: Can I visit your shop to see the cake designs or sample your treats? A: We operate as an online-based cake shop, and our creations are made to order. However, we can provide you with a gallery of our previous designs on our website. As for sampling, we offer a variety of flavor options to choose from to ensure you'll love your cake. 

7. Q: What is your cancellation and refund policy? A: We understand that plans can change. If you need to cancel your order, please notify us at least 48 hours before the scheduled delivery or pickup time. Refunds may be subject to certain conditions, which we will discuss with you when processing the cancellation.

8. Q: I have a specific question not listed here. How can I reach your customer support? A: We're here to help! Feel free to reach out to our customer support team via email or phone. We'll be more than happy to assist you with any additional inquiries or concerns you may have.

9. Q: Do you offer discounts for bulk orders or corporate events? A: Yes, we understand the importance of celebrating special moments together. We offer special pricing and discounts for bulk orders and corporate events. Please contact us directly to discuss your requirements, and we'll be happy to provide you with personalized pricing options.

SHIPPING and PAYMENT

1. Q: Do you offer shipping services for your products? A: Yes, we provide shipping services for our products. We offer both local and nationwide shipping options within Japan. Please note that shipping fees may apply based on the destination and the weight of the package.
2. Where are you located? A: We are from Fukuoka City and we ship our cakes all over Japan.

3. Q: How long does shipping usually take? A: Shipping times can vary depending on the destination. For deliveries, you can typically expect your order to arrive within 1-3 business days. We will provide you with a tracking number so you can monitor the progress of your shipment.

4. Q: What shipping carriers do you use? A: We ship all our cakes via Japan Post and/or Yamato. 

5. Q: How are your products packaged for shipping? A: We take great care in packaging our products to ensure they arrive in perfect condition. Cakes and delicate treats are securely packaged with protective layers and insulated materials to maintain their freshness and integrity during transit.

6. Q: What payment methods do you accept? A: We accept various payment methods, including credit/debit cards and online payment platforms. Details about accepted payment methods will be provided during the checkout process on our website.

7. Q: Is payment required in advance or upon delivery? A: We generally require payment in advance for all orders. This helps us streamline our order processing and ensure a smooth delivery experience for our customers. However, for our cake in a tub and other treats, we can offer you Cash on Delivery. Separate fee for this may apply. 

8. Q: Are my payment details secure? A: Yes, we prioritize the security and confidentiality of your payment information. Our website utilizes secure encryption protocols and trusted payment gateways to protect your data during online transactions.

9. Q: Can I make changes to my order after it has been placed? A: We understand that circumstances may change. If you need to make changes to your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that changes may not always be possible depending on the stage of production or shipping process.

10. Q: What if my package arrives damaged or there is an issue with my order? A: We take utmost care to ensure the quality of our products and their safe delivery. However, if you encounter any issues with your order, please contact our customer support immediately. We will work with you to resolve the situation and ensure your satisfaction.

11. Q: Can I track my shipment? A: Yes, we provide tracking information for all shipped orders. Once your package is dispatched, we will provide you with a tracking number that you can use to monitor the progress of your shipment online.